REFUND POLICY

Confosys has always been prompt and responsive enough towards refunds requests with its customer friendly, flexible and healthy Refund Policy that entitles our customers to get a refund from us as per our below mentioned Refund Policy.

REFUND AND CANCELLATION OF SERVICES

You may cancel the Services at any time by providing Confosys with a notice of your intent to cancel your services by sending a mail to [email protected] .
You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Confosys via the e-mail.

Confosys will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services.
If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify Confosys by sending an email to [email protected] or contacting Confosys Customer Care by telephone.

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your consulting subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year consultingsubscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $99.99 would be deducted from each consulting subscription at the time of cancellation. For this you would be required to send a mail to [email protected] stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 business days on details of your refund.

There would be no refunds for incident based consulting plans if at least one of your IT related issues was successfully resolved through our engineers consultation and the resolution was confirmed by you via email or phone.

(i) Customers are entitled to receive 100% money back in case of "No Resolution after consultation", that can be claimed within 30 days from the date of purchase.

1.3 Disputes & Chargebacks:

Confosys believes in maintaining a healthy and flexible refund policy, Hence we always encourage our customers to approach us first to get it solved rather than disputing through their card issuer or banks. In case of any billing discrepancy or disputes pertaining to payments, Please contact our billing department or send an email to [email protected]


Please Note: In case you have availed our services and still file a chargeback, your account would become ineligible to receive a refund from us and there may be certain penalty would be levied to you.

For further queries and concerns about our Refund Policy, Do write us at [email protected] or reach customer service